1 Fast Order Processing & Dispatch

We prioritize swift order handling to minimize your lead time.

  • Rapid Processing: Orders for in-stock items are processed immediately. Our goal is to have your order packed and handed over to our logistics partners within 24 hours on business days.
  • Extended Dispatch: To support global operations, our warehouse dispatch services operate on extended hours, including weekends.
  • Real-Time Tracking: Once dispatched, you will receive a tracking number and a link to monitor your shipment's journey in real-time until delivery.

2 Safe & Professional Packaging

Electronic components are sensitive. We employ industry-standard packaging protocols to guarantee their integrity during transit.

  • Static & Moisture Protection: All components are packaged using anti-static materials (e.g., ESD bags, foam). Desiccants are included in packages when necessary to control humidity and prevent corrosion.
  • Shock & Vibration Resistance: We use sturdy, right-sized boxes with ample cushioning materials (bubble wrap, foam inserts) to protect against physical shocks and vibrations during handling.
  • Clear Labeling: All packages are clearly marked with handling instructions (e.g., "Fragile," "This Side Up") to alert carriers.

3 Global Shipping Options

We partner with leading global and regional couriers (such as DHL, FedEx, UPS, and SF Express) to offer flexible, balanced shipping solutions to over 150 countries.

You can choose the best option based on your budget and urgency at checkout:

Shipping Method Estimated Transit Time Best For Key Features
Standard Shipping 5-10 Business Days Non-urgent orders, cost-sensitive projects. Economical, reliable door-to-door tracking.
Express Shipping 3-5 Business Days Most production and repair needs. Fast, reliable, full visibility. Our most popular choice.
Priority Express 2-3 Business Days Critical inventory replenishment and urgent deadlines. Fastest available service for time-sensitive shipments.

Note: Shipping costs are calculated automatically at checkout based on the package's weight, dimensions, destination, and your chosen service level. You will see the final cost before confirming your order.

4 Key Logistics Information & Support

  • Customs & Import Duties: For international shipments, we provide all necessary commercial documentation (commercial invoice, packing list) to facilitate smooth customs clearance. Please note that any import duties, taxes, or brokerage fees levied by the destination country are the responsibility of the consignee.
  • Insurance & Risk Management: We take the security of high-value components seriously. All shipments include basic carrier liability. For full peace of mind, we can offer additional all-risk cargo insurance for the full value of your order. Contact us before order out to arrange this.
  • Special Handling: For components requiring climate-controlled transport (to prevent damage from extreme temperatures or humidity) or other special handling, please contact our logistics team in advance to make arrangements.
  • Order Consolidation: To save on costs and reduce environmental impact, we can consolidate multiple orders into a single shipment upon request.

5 Order Tracking & Customer Support

Your order is important to us. Our dedicated logistics and customer service teams are here to help.

  • 24/7 Tracking: Use the tracking link provided in your dispatch email to see your package's status anytime.
  • Proactive Updates: We monitor major shipments and will proactively notify you of any unforeseen delays.
  • Expert Support: Have questions about shipping options, documentation, or a shipment in transit? Our logistics experts are just an email or phone call away.