Refund & Return
Refund & Return Policy
At ICLee.com, we are committed to providing high-quality electronic components and exceptional service. We understand that issues may occasionally arise, and this policy outlines our clear and fair procedures for returns and refunds.
1. Conditions for Returns & Refunds
We accept returns and offer refunds or replacements under the following specific conditions:
Defective or Non-Conforming Parts: Components received are defective, damaged, or do not match the ordered specifications.
Shipping Errors: The delivered quantity is incorrect, or the wrong item was shipped.
Dead on Arrival (DOA): A component is found to be non-functional upon initial, correct installation and testing.
All return requests must be initiated within 60 days of the shipment date. The components must be in an unused condition and include all original labels, packaging, and documentation.
2. Step-by-Step Return Process
To ensure a smooth and traceable process, please follow these steps:
|
Step |
Action Required |
Details & Notes |
|
1 |
Contact Customer Support |
Do not ship items back without authorization. You must first contact our support team to report the issue and request a Return Merchandise Authorization (RMA) number. |
|
2 |
Receive RMA Instructions |
We will provide you with the RMA number, the correct return shipping address, and any specific packing instructions. |
|
3 |
Package and Ship |
Securely package the item(s) using anti-static and protective materials. Clearly write the RMA number on the outside of the box. We recommend using a traceable shipping service. |
|
4 |
Inspection & Resolution |
Once received, our quality team will inspect the items. We will then process the approved refund, replacement, or store credit. |
3. Shipping, Refunds & Exchanges
Return Shipping Costs: For returns due to our error (defective/wrong part), we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees.
Refund Method & Timing: Approved refunds will be issued to the original payment method. Processing typically begins after we receive and inspect the returned items, and may take 5-7 business days to reflect in your account.
Exchanges: If a direct replacement is available, we will ship it as soon as the return is approved.
4. Non-Returnable Items & Situations
To ensure fairness and clarity, the following are generally not eligible for return or refund:
Products Correctly Delivered: Items that are exactly as ordered and fully functional.
Customer Error: Components damaged due to improper handling, installation (e.g., soldering), electrostatic discharge (ESD), or modification by the customer.
Incorrect Ordering: Orders placed for the wrong part number, package type, or quantity due to customer error.
Missing Documentation/Integrity: Items returned without original labels, datasheets, or with altered markings (scratched, removed, or re-marked).
Time Limit Exceeded: Requests made after the 60-day period from shipment date.
5. Warranty Claims
Defective components may be covered under the manufacturer's warranty. Please contact us for assistance with initiating a warranty claim, which may involve different procedures than a standard return.
Need to Start a Return or Have Questions?
Please contact our Customer Support team with your order number and details of the issue to begin the process.
Email Address: info@iclee.com
This policy is subject to change. The terms in effect at the time of your purchase will apply.
